3. Refund/Return Policy

3.1. For custom products and products produced for an individual customer, we do not accept returns or exchanges once production has begun or the item has been delivered, except in cases of manufacturing defects or order fulfillment errors.

3.2. Order Cancellations & Pricing Adjustments. Customers may cancel an order within 24 hours of placement without penalty, provided that production has not yet started. In the case of custom orders, we reserves the right to adjust pricing after the order is reviewed. If a pricing adjustment is necessary, the customer will be notified within 1–2 business days before proceeding to production. If the customer does not agree to the revised pricing, a full refund will be issued promptly with no questions asked.

3.3. If you receive a defective item or an order that does not match the approved specifications, please notify us in writing within 5 business days of delivery. Upon verification, we will work to repair, replace, or refund the affected item, at our discretion.

3.4 Refund Processing. Approved refunds will be issued to the original payment method within 7–10 business days of confirmation.